Zebo Ride

Terms and Conditions

1.     1. Contract-Based Relationship

Terms of Use ("Terms")

These Terms outline the conditions under which you, as an individual, may access or use the applications, websites, content, products, and services ("Services") provided by Zebo Ride (operated by Taha), a private limited liability company registered in India. The company’s registered office is located at [Taha Address], with a place of business at [Bihar Address] and additional offices in other states. Its Corporate Identification Number (CIN) is 0000000000.

Before accessing or using the services, please review these terms carefully.

By accessing or using the Services, you agree to these Terms, forming a binding contract between you and Zebo Ride. If you do not accept these Terms, you are not permitted to use the Services. These Terms replace any previous agreements you may have had with Zebo Ride.

Zebo Ride reserves the right to terminate these Terms or your access to the Services at any time, for any reason, without notice. Additional terms may apply to specific Services (e.g., promotions, events, or activities), and these will be provided to you when relevant. Such supplemental terms are considered part of these Terms and will take precedence in case of any conflict.

Zebo Ride may update these Terms periodically, with changes becoming effective once posted. Your continued use of the Services after such updates constitutes acceptance of the revised Terms.

Zebo Ride’s Privacy Policy (available at https://linkofprivacypolicy) outlines how personal information is collected and used. In the event of a complaint, dispute, or incident involving you and a Third Party Provider (e.g., a rideshare driver), Zebo Ride may share necessary information (including your contact details) with insurers or claims processors to resolve the matter.

1.     2. The provided services

The Services include:
(a) A technology platform that allows users of Zebo Ride’s mobile apps or websites (each, an "Application") to book transportation and/or logistics services provided by independent third-party providers (such as drivers or delivery partners) contracted with Zebo Ride or its affiliates ("Third-Party Providers").

(b) User support services, such as payment processing, trip details sharing, issue resolution (including complaints and support tickets), airport or location pickup arrangements, and other related assistance.

(c) A "Ride Coupon" feature, which offers users discounted rides as periodically provided by Zebo Ride.

Unless Zebo Ride has a separate written agreement with you, these Services are intended only for personal, non-commercial use.

YOU UNDERSTAND THAT ZEBO RIDE IS NOT A TRANSPORTATION OR LOGISTICS SERVICE PROVIDER, NOR DOES IT OPERATE AS A TRANSPORTATION CARRIER. ALL SUCH SERVICES ARE DELIVERED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY ZEBO RIDE OR ITS AFFILIATES."

LICENSE.

As long as you follow these Terms, Zebo Ride grants you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to: (i) access and use the Applications on your personal device only for the purpose of using the Services; and (ii) access and use any content, information, or related materials provided through the Services—strictly for personal, noncommercial purposes. All rights not explicitly granted here are reserved by Zebo Ride and its licensors.

LIMITATIONS.

Prohibited Actions: You are not allowed to:

1. Remove any copyright, trademark, or proprietary notices from any part of the Services.
2. Copy, alter, create derivative works from, distribute, license, lease, sell, resell, transfer, publicly display, perform, transmit, stream, broadcast, or otherwise misuse the Services unless Zebo Ride explicitly permits it.
3. Decompile, reverse engineer, or disassemble the Services, unless allowed by law.
4. Link to, mirror, or frame any part of the Services without authorization.
5. Run any programs or scripts designed to scrape, index, survey, or data mine the Services, or disrupt their functionality.
6. Attempt unauthorized access to or damage any part of the Services, related systems, or networks.

SERVICE PROVISION.

You recognize that certain parts of the Services may be offered under Zebo Ride’s different brands or request options related to transportation or logistics. These currently include transportation services labeled as “(Service name for Sedan)” and “(Service name for Hatchback),” as well as logistics services referred to as “(Service name for Logistics).” Additionally, you understand that these Services may be provided under such brands or request options either: (i) by Zebo Ride’s subsidiaries and affiliates; or (ii) through independent Third-Party Providers, such as drivers affiliated with transportation network companies, holders of transportation charter permits, or individuals with similar transportation authorizations or licenses.

THIRD PARTY SERVICES AND CONTENT.

Third-Party Services and Content
The Services may be accessed or used alongside third-party services and content (including advertisements) that are not controlled by Zebo Ride. You agree that such third-party services and content may be governed by separate terms and privacy policies. Zebo Ride does not endorse these third-party offerings and assumes no liability for their products or services.

If you access the Services through apps designed for Apple iOS, Android, Microsoft Windows, or BlackBerry devices, Apple Inc., Google Inc., Microsoft Corporation, BlackBerry Limited, and/or their international subsidiaries and affiliates will be considered third-party beneficiaries of this agreement. These beneficiaries are not parties to this contract and bear no responsibility for providing or supporting the Services. Your use of the Services on such devices is subject to the terms outlined in the respective third-party beneficiary’s terms of service.

Ownership
The Services and all associated rights remain the exclusive property of Zebo Ride or its licensors. These Terms do not grant you any rights beyond the limited license specified earlier. You may not use or reference Zebo Ride’s (or its licensors') company names, logos, trademarks, service marks, or product and service names without explicit permission.

YOUR ACCESS AND USE OF THE SERVICES

USER ACCOUNTS.

To access most features of the Services, you need to create and keep an active personal user account ("Account"). You must be at least 18 years old—or the legal age of majority in your region if it differs—to open an Account. During registration, you’ll need to provide Zebo Ride with personal details such as your name, address, mobile number, and age, along with at least one valid payment method (either a credit card or an approved payment partner). You must ensure that your Account information remains accurate, complete, and current. If your Account details are outdated or incomplete—including having an invalid or expired payment method—you may lose access to the Services, or Zebo Ride may terminate these Terms with you. You are accountable for all actions taken under your Account and must keep your login credentials secure at all times. Unless Zebo Ride explicitly allows it in writing, you may only have one Account.

USER NEEDS AND CONDUCT.

Usage Restrictions:
The Service is restricted to individuals aged 18 or older. You are prohibited from allowing third parties to access your Account or permitting minors under 18 to receive transportation or logistics services from Third Party Providers unless you accompany them. Additionally, you may not transfer or assign your Account to another person or entity.

Legal Compliance & Conduct:
When using the Services, you must adhere to all applicable laws and use them only for lawful purposes—such as refraining from transporting illegal or hazardous materials. Your use of the Services must not cause nuisance, inconvenience, property damage, or annoyance to Third Party Providers or others.

Identity Verification:
In some cases, you may be required to verify your identity to access or use the Services. Failure to provide valid proof of identity may result in denied access.

SMS (Short Message Service)

When you create an Account, you consent to receiving informational SMS messages as part of Zebo Ride’s standard operations. If you wish to stop receiving these messages, you can opt out at any time by emailing support@zeboride.com with your request and the mobile number receiving the texts. Please note that opting out may affect your experience with the Services.

PROMO CODES POLICY.

Zebo Ride reserves the right, at its sole discretion, to issue promotional codes ("Promo Codes") that can be redeemed for Account credit, Services-related benefits, or Third-Party Provider perks, subject to any additional terms set by Zebo Ride.

By using Promo Codes, you agree to the following:

Proper Use – Promo Codes must be used lawfully, only for their intended purpose and audience.

No Unauthorized Distribution – They cannot be duplicated, sold, transferred, or publicly shared (including on public forums) unless Zebo Ride explicitly permits it.

Modification & Disabling – Zebo Ride may deactivate Promo Codes at any time without liability.

Compliance with Terms – Each Promo Code must be used in accordance with its specific terms.

No Cash Value – Promo Codes cannot be exchanged for cash.

Expiration – They may expire before use at Zebo Ride’s discretion.

Zebo Ride also reserves the right to revoke or adjust credits or benefits obtained through Promo Codes if it suspects misuse, fraud, violation of terms, or any unauthorized or erroneous redemption.

CONTENT PROVIDED BY THE USER.

User Content Submission and License

Zebo Ride may, at its sole discretion, allow you to submit, upload, publish, or otherwise provide content—including text, audio, and visual materials—through its Services. This may include feedback, support requests, contest entries, or promotional submissions (collectively, “User Content”).

While you retain ownership of your User Content, by submitting it to Zebo Ride, you grant the company a worldwide, perpetual, irrevocable, transferable, royalty-free license (with the right to sublicense) to use, modify, distribute, publicly display, publicly perform, and create derivative works from your User Content in any format or channel, now or in the future. This includes use in connection with Zebo Ride’s Services, business operations, and third-party platforms, without further notice, consent, or compensation to you or others.

By providing User Content, you confirm that:

You either own all rights to the User Content or have the necessary permissions to grant Zebo Ride the above license.

Your submission and Zebo Ride’s use of the User Content will not violate any third-party rights (including intellectual property, privacy, or publicity rights) or any laws.

You agree not to submit User Content that is defamatory, hateful, violent, obscene, unlawful, or otherwise objectionable (as determined by Zebo Ride in its sole discretion), even if such content might otherwise be legally protected.

Zebo Ride reserves the right (but has no obligation) to review, monitor, or remove User Content at any time, for any reason, without notice.

DEVICE AND NETWORK CONNECTIVITY.

Your Responsibilities for Access and Usage
You are responsible for securing the required data network access to use the Services. If you access or use the Services from a wireless-enabled device, your mobile carrier’s data and messaging rates and fees may apply, and you will be responsible for these charges. Additionally, you must obtain and maintain compatible hardware or devices to access and use the Services, including any updates. Zebo Ride does not guarantee that the Services—or any part of them—will work on all hardware or devices. The Services may also experience malfunctions and delays, which are common with internet and electronic communications.

4. PAYMENT

By using the Services, you acknowledge that you may incur charges for the services or goods received from Zebo Ride and/or a Third-Party Provider ("Charges"). Once you receive these services or goods, Zebo Ride will process your payment on behalf of the Third-Party Provider, acting as their limited payment collection agent. This payment will be treated as if made directly by you to the Third-Party Provider. All Charges include applicable taxes where required by law.

Zebo Ride reserves the right to charge you for tolls, fees, service costs, pickup facilities, and other related expenses, along with any applicable taxes (including GST). Your trip’s starting city, as per Zebo Ride’s records, will determine applicable rates. Charges are final and non-refundable unless Zebo Ride decides otherwise. However, you may negotiate lower Charges directly with the Third-Party Provider at the time of service. Zebo Ride will review any requests from Third-Party Providers to adjust Charges for specific services or goods.

Payment is due immediately and will be processed using your preferred payment method on file. A receipt will be sent to your email. If your primary payment method fails, Zebo Ride may charge a secondary method if available. Zebo Ride retains the sole discretion to set, modify, or remove Charges at any time. Note that prices may surge in high-demand areas. While Zebo Ride will attempt to notify you of applicable Charges, you remain responsible for all costs under your account, regardless of awareness.

Promotional offers, subscriptions, or discounts may be available to select users, but unless you qualify, these do not affect your Charges. You may cancel a service request before the Third-Party Provider arrives, though a cancellation fee may apply. This fee compensates both the provider and Zebo Ride.

Unless you use taxicab services via the app, Zebo Ride does not allocate any portion of your payment as a tip. References to tipping as "voluntary," "not required," or "included" do not imply additional payments to the provider. While you may tip at your discretion, it is never mandatory. After receiving services, you can rate your experience and provide feedback on the Third-Party Provider.

REPAIR AND CLEANING CHARGES.

Repair or Cleaning Costs: You are responsible for covering the costs of repairing damage to, or necessary cleaning of, Third-Party Provider vehicles and property caused by your use of the Services under your Account, beyond normal "wear and tear." If a Third-Party Provider reports the need for Repair or Cleaning, and Zebo Ride verifies the request in its reasonable judgment, Zebo Ride may charge your designated payment method to cover the reasonable expenses. These payments will be forwarded to the Third-Party Provider and are non-refundable.

5. DISCLAIMER CLAUSES; LIABILITY RESTRICTIONS; INDEMNIFICATION TERMS

DISCLAIMER

The services are offered on an "as is" and "as available" basis. Zebo Ride expressly disclaims all warranties—whether express, implied, or statutory—that are not explicitly stated in these terms, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Additionally, Zebo Ride does not guarantee the reliability, timeliness, quality, suitability, or availability of the services or any goods or services obtained through them. There is no assurance that the services will be uninterrupted or error-free. Zebo Ride also makes no representations regarding the quality, suitability, safety, or capability of third-party providers.

By using the services, you acknowledge and agree that you assume all risks associated with their use, including any services or goods accessed through them, to the fullest extent permitted by law.

LIABILITY DISCLAIMER.

Limitation of Liability

ZEBO RIDE will not be held responsible for any indirect, incidental, special, exemplary, punitive, or consequential damages—including lost profits, lost data, personal injury, or property damage—arising from or related to the use of its services, even if ZEBO RIDE has been informed of the potential for such damages.

ZEBO RIDE is not liable for any damages, liabilities, or losses resulting from:

Your use of, reliance on, or inability to access or use the services; or

Any interactions or transactions between you and a third-party provider, even if ZEBO RIDE has been made aware of such risks.

Additionally, ZEBO RIDE is not responsible for delays or failures in performance caused by circumstances beyond its reasonable control.

You acknowledge that some third-party transportation providers accessed through the platform may offer ridesharing or peer-to-peer services and may not hold professional licenses or permits.

ZEBO RIDE’s total liability to you for any claims related to the services is capped at five thousand rupees (₹5,000), unless prohibited by applicable consumer protection laws.

While you may use ZEBO RIDE’s services to request transportation, goods, or logistics from third-party providers, ZEBO RIDE disclaims all responsibility and liability for the actions or services provided by these third parties, except as explicitly stated in these terms.

Nothing in this section overrides your statutory rights as a consumer where such limitations are not permitted by law.

INDEMNITY.

You agree to protect and compensate Zebo Ride, along with its officers, directors, employees, and agents, from any claims, demands, losses, liabilities, and expenses (including legal fees) related to:
(i) your use of the Services or any goods/services obtained through them;
(ii) your violation of these Terms;
(iii) Zebo Ride’s use of your User Content; or
(iv) your infringement of any third-party rights, including those of Third-Party Providers.

6. GOVERNING LAW AND ARBITRATION CLAUSE.

Governing Law and Dispute Resolution

Unless otherwise stated in these Terms, the laws of India shall exclusively govern and interpret these Terms. Any dispute, conflict, claim, or controversy arising from or related to the Services or these Terms—including questions regarding their validity, interpretation, or enforceability (a "Dispute")—must first be submitted to mandatory mediation under Indian law.

If the Dispute remains unresolved sixty (60) days after the mediation request is filed, it shall be referred to and finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996 ("Act"). The arbitration will be conducted by a single arbitrator appointed under the Act. Both mediation and arbitration proceedings shall take place in India, and the language used shall be English. However, if a party does not speak English, the proceedings may be conducted in both English and that party’s native language.

All aspects of the mediation and arbitration—including submissions, correspondence, decisions, and awards—shall remain strictly confidential unless both parties provide express written consent for disclosure. Confidentiality may only be waived if:

1.       Disclosure is reasonably necessary for the proceedings, and

2.       The third party agrees in writing to uphold this confidentiality obligation.

7. OTHER PROVISIONS

COPYRIGHT INFRINGEMENT CLAIMS.

Copyright Infringement Claims: Notices of copyright infringement should be submitted to Zebo Ride’s designated agent.

Notices: Zebo Ride may provide notice through a general announcement on the Services, via email to the address associated with your Account, or by written correspondence to the address on file in your Account. You may notify Zebo Ride in writing by sending correspondence to the address specified above.

General Provisions:

• Assignment: You may not assign or transfer these Terms, in whole or in part, without prior written consent from Zebo Ride. However, you authorize Zebo Ride to assign or transfer these Terms, in whole or in part, including to:
  (i) a subsidiary or affiliate;
  (ii) an entity acquiring Zebo Ride’s equity, business, or assets; or
  (iii) a successor following a merger.
• No Agency Relationship: No joint venture, partnership, employment, or agency relationship is created between you, Zebo Ride, or any Third-Party Provider as a result of these Terms or your use of the Services.
• Severability: If any provision of these Terms is found to be illegal, invalid, or unenforceable under applicable law, that provision (or the affected portion) will be deemed modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms without affecting the validity or enforceability of the remaining provisions. The parties agree to replace any invalid provision with one that is lawful and closely aligns with the original intent of these Terms.
• Entire Agreement: These Terms represent the complete agreement between the parties regarding their subject matter and supersede all prior or contemporaneous agreements or understandings.
• Definitions: The terms “including” and “include” shall be interpreted as “including, but not limited to.”

ZEBO RIDE: POLICIES FOR LAW ENFORCEMENT.

These guidelines are designed to help law enforcement understand the legal procedures for requesting records from Zebo Ride. Please note that these are general recommendations only, and the information provided is subject to change. For requests from private parties—such as civil litigants or criminal defendants—please refer to the Guidelines for Third Party Data Requests.

WHAT IS ZEBO RIDE AND RECORDS WE HAVE?

Zebo Ride is a tech company that operates a platform connecting riders with independent driver partners for transportation services. The company does not function as a transportation carrier and does not employ drivers directly. Through the Zebo Ride App, users can request rides via smartphone, web, or SMS, selecting from available drivers in their area. After each trip, both the rider and driver partner receive a fare receipt.

For further details about our services, visit [link]. User data is handled in accordance with our Privacy Policy, which outline how information is stored and managed.

WHAT LEGAL PROCEDURES MUST ZEBO RIDE FOLLOW BEFORE DISCLOSING USER OR PARTNER INFORMATION?

We can only disclose business records related to partners, users, or trips upon receipt of proper and legally binding documentation. In most cases, a valid court order or search warrant is required for us to provide any information. Law enforcement requests may be submitted via email to support@zeboride.com or delivered in person to our corporate address: (Company Address). Accepting legal process does not waive any objections Zebo Ride may have and reserves the right to assert in response to the request.

WHAT TYPES OF REQUESTS DOES ZEBO RIDE ACCEPT, AND HOW ARE THEY HANDLED?

To process a request, we require the applicable procedure (as outlined above) along with a valid return email address from an official government domain. Each submission is reviewed for both facial and substantive validity, and we may deny requests that fail to meet these standards. Specifically, requests must be narrowly tailored to a legitimate law enforcement purpose—overly broad, vague, or excessively burdensome requests will not be accepted.

To ensure your Law Enforcement Request is valid and appropriately scoped, please include:

• A clearly defined time frame
• Details about a specific incident or action involving the subject
• A precise identifier (e.g., a unique user or driver partner reference)

We only disclose data to law enforcement when legally obligated to do so. In such cases, we will provide information that is reasonably accessible and retrievable.

HOW DOES ZEBO RIDE MANAGE EMERGENCY SITUATIONS?

We have an emergency evaluation process for urgent situations involving the safety of users, driver partners, or third parties, or to halt illegal activity that presents an imminent risk of death or serious physical harm. To submit an emergency request, requestors must complete an Emergency Request Form (available by contacting support@zeboride.com), providing a detailed explanation of the emergency. Each request is reviewed individually.

Law enforcement agencies may submit emergency requests by emailing support@zeboride.com. Please note that only law enforcement requests will be reviewed and addressed—non-law enforcement inquiries sent to this email will not receive a response.

If you are a non-law enforcement individual aware of an emergency, please contact local law enforcement immediately.

DOES ZEBO RIDE INFORM USERS WHEN LAW ENFORCEMENT REQUESTS THEIR INFORMATION?

Yes, we may inform individuals before sharing their information with law enforcement, unless legal restrictions prevent us from doing so or in urgent situations like emergencies. If law enforcement officials determine that notification could compromise an investigation, they should secure a valid court order or legal process to formally prohibit such notice.

CAN ZEBO RIDE PROVIDE AN AUTHENTICATION CERTIFICATE OR EXPERT TESTIMONY?

We can supply a certification from our records custodian but typically cannot offer in-person or expert witness testimony. Law enforcement officials with inquiries regarding these guidelines should contact us at support@zeboride.com. Please be advised that this email address is only for law enforcement requests; non-law enforcement inquiries will not receive a response. For all other requests, please refer to our Guidelines for Third-Party Data Requests.