Privacy Policy – Zebo Ride

At Taha Private Limited ("Company," "we," "Zebo Ride," or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, process, use, share, and protect your personal information. It also explains your rights regarding access, updates, and choices about how your data is handled.

This policy applies to both online (e.g., our website https://www.Zeboride.com/, mobile apps, and other digital services) and offline (e.g., phone calls, mail, or in-person interactions) activities related to our taxi-hailing services facilitated through third-party drivers and operators (collectively, the "Services").

Additionally, this policy governs your use of:

• Interactive features or downloads we control.
• Services linked to Zebo Ride that reference this Privacy Policy.

By accepting our Customer Terms and Conditions, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services. This policy is incorporated into our Customer Terms and Conditions.

For any questions, contact us via the email provided on our website or mobile app.

1. Definitions

Key terms used in this policy:

• "Co-branded Services" – Services offered in partnership with third parties (see Section 4(c)).
• "Device" – Any computer, mobile phone, or other device used to access our Services.
• "Device Identifier" – A unique identifier (e.g., IP address) assigned to your Device.
• "Mobile Application" – Our app used to access the Services.
• "Mobile Device Information" – Data collected from your mobile device (see Section 2(d)(ii)).
• "OEM" – Taha Private Limited (registered under the Companies Act, 2013).
• "Promotion" – Contests or special offers we provide.
• "Protected Information" – Personal data that identifies you (e.g., name, email, phone number).
• "TPSP" – Third-party service providers.
• "Usage Information" – Data collected automatically when you use our Services (see Section 2(b)(i)).

2. Information We Collect

(a) Information You Provide

When using our Services, we may ask for:

1. Full name
2. Email
3. Password
4. Address
5. Mobile number
6. ZIP code

(b) Information Collected Automatically

We and our TPSPs may collect:

1. Usage Information (browser type, referral URLs, time spent, Device Identifier).
2. Call recordings (for quality assurance if booking via call center).
3. Vehicle preferences & purchase history (if applicable).
4. GPS location (to track rides).
5. Emergency/referral contacts (if provided).

(c) Data from Third Parties

We may supplement your information with external records.

(d) Mobile App Data

Our app may collect:

1. Device model, OS, browser type.
2. Geolocation.
3. Interaction patterns (e.g., app usage frequency).
4. SMS data (only for OTPs and transaction verification).

(e) Third-Party Advertisers

Ads on Zebo Ride may collect data per their own policies.

3. How We Use Your Information

We use your data to:

• Enhance your experience.
• Verify accounts and send service updates.
• Troubleshoot app issues.
• Prevent fraud and enforce policies.
• Share ride details with drivers and co-passengers (if applicable).
• Provide targeted ads (anonymously where possible).

4. Sharing Your Information

We do not sell your data but may share it in cases such as:

1. With your consent (e.g., third-party promotions).
2. Service providers (e.g., drivers, payment processors).
3. Co-branded services (joint offers with partners).
4. Legal compliance (e.g., subpoenas, fraud prevention).
5. Business transfers (mergers, acquisitions).
6. Marketing & research (anonymized where possible).

5. Third-Party Links & Social Media

• Our Services may contain third-party links with separate privacy policies.
• Social media widgets (e.g., Facebook "Like" buttons) may collect data as per their policies.

6. Your Rights & Account Management

• Update/correct your information via your account settings.
• Delete your account by contacting us.
• Opt out of marketing communications.

Note: We retain data as required by law or for business needs.

7. Security Measures

We use encryption, firewalls, and SSL to protect your data. However, no system is 100% secure—use our Services at your own risk.

8. Grievance Officer

For privacy concerns, contact:
Zebo Ride Support Manager
Email: support@zeboride.com

9. Policy Updates

We may update this policy and will notify users of material changes. Continued use implies acceptance.

Last Updated: 08 May 2025